How to Fix Freshdesk AI Suggested Articles Not Relevant to Ticket
Freshdesk has become a go-to tool for suggesting AI knowledge base articles to agents, which is exactly why it’s so disruptive to suddenly run into suggested articles not relevant to the open ticket. If you depend on it for daily…
How to Fix Fathom AI Scorecard Missing Evaluation Criterion
Few things derail a session faster than opening Fathom for generating a call scorecard automatically with AI and immediately running into the scorecard missing a required evaluation criterion. Understanding mahadewa88 why it happens makes the fix a lot less frustrating….